[SOLVED] Sound and MIc issues with Zoom. – Dell Hardware.[SOLVED] Sound and MIc issues with Zoom. – Dell Hardware
It’s not clear yet whether they’re on a Skype dell computer audio not working on zoom then transition to Zoom. Thanks Neil. Does anyone know where I can find instructions for deploying software to a system the next time it comes online using SCCM? This exact same thing is happening and we’ve been /13706.txt our wits end. If you found a solution, please share, I am desperate! Zoom Products Chat no audio on перейти inspiron 15r.
Nine Fixes to Fix “Zoom Audio Not Working Windows 10”.Solved: Zoom may be crashing RealTek Audio Process – Dell Community
All of the common steps have been taken from rolling back, ripping out to test WHQL, etc. A quick flip of the driver or device seems to bring it back again. It’s not clear yet whether they’re on a Skype call then transition to Zoom. Or, on a Zoom call, then possibly join one from a web-based plug-in while the Zoom Desktop is installed.
All I know is that Zoom is taking a long time to respond to tickets. We’ll update as the issue is investigated further. Please post any information you have about this problem here for others to correlate with.
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View solution in original post. The ‘Zoom. Once you select to Join with computer audio, zoom crashes along with the windows audio service stops. The issue seems to have started with the Realtek Audio driver 6. I was able to confirm it continued to happen on these versions. Users are on the latest Zoom using auto-update. The trouble seems to be it’s hard to reproduce so we never know if it’s fixed. You’ll think that a new driver does the trick until it triggers again.
Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team. My next thought is that rolling back Zoom from 5. We’re going to swap out some of these new laptops with competitors’ devices as we can see this is going to be a long crawl through support territory with Dell. We’ve had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs.
This exact same thing is happening and we’ve been at our wits end. We’ve tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person’s mic actually worked when the mic was DISABLED! No idea why. These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users.
The other person’s doesn’t work no matter what I do! I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won’t work for other programs either. How frustrating! I’ve got users who have the onboard Realtek array go completely dead. Nothing comes through the microphone in the ‘Sound Settings’ until I reinstall the driver, or delete the audio device from compmgmt.
The folks with headsets seem to have the microphone go dead at the same as the onboard. I’ve got a machine right now E on 6. This is the version that support. At this point, I’m convinced it’s intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls. The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening.
Guess what? After tickets open with everyone, Zoom engineering team provided this response – Microsoft is releasing a hotfix for this problem at the end of Sept! Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released.
Wanted to let everyone know. Thanks, fixfinder for helping us all work together! Hi Katie, Apologies for the inconvenience. We do have existing tickets having the same issue with Dell machines, the engineering team confirmed that it is an audio driver issue with Realtek. Our engineering team already notified Dell about this issue and in addition, Dell also reached out to Microsoft informing the said fault. Microsoft advised that they will release a hotfix for this issue around end of September.
While waiting for the hotfix, you may try to roll-back to the old driver or uninstall a Windows driver update dated June 11th, Thursday. This information came from a similar post from this link. Let us know if you need further assistance. Best, Ren. I have the same issue on the OptiPlex Browse Community.
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All forum topics Previous Topic Next Topic. Solution 1. Accepted Solutions. In response to cre8tor Dell Accepted Solution. Replies Rjartech 2 Bronze. We are experiencing the same issue with Dell aio Optiplex s. Have you had any joy with this issue?
In response to Rjartech. In response to fixfinder. In response to kniemann. Hi kniemann , sorry to hear that! It’s a tough one for us as well. The only thing I have not tested is going back to Zoom 5. I feel it’s something introduced in Zoom’s software vs. Realtek since it impacts us on various drivers going back ways.
I’ve also ruled out the update as I have devices on the May build If you ping me, I can provide you a case for correlation if they’re not able to find it.
The 1st few times I called, I got zero help on this from support. They didn’t know of anything that could cause it. I then discovered the event logs realizing that Zoom was the aggressor.
As for how to reproduce it, I still can’t do that, which makes it hard to nail down when it’s truly fixed! I’ve joined a ton of Zoom meetings in an effort to test with no solid results. Let me know if you get that part of it sorted.
I’d love to experiment more without using the employee as a canary. Post Reply. Top Contributor. Dell Support Resources. Latest Solutions.